Shipping policy
SHIPPING
ORDER TIMES
* We ship worldwide, from Toronto.
* Standard orders: please allow 1–14 business days for processing, then shipping.
US & INTERNATIONAL ORDERS
All US and international orders are subject to clearance by customs, which may cause a delay in the delivery of your package as well as additional customs duty charges for the recipient. All customs duties and taxes are the responsibility of the purchaser.
CHIPPEWAR NATION
256 Queen St W
Toronto, ON M5V 1Z8
Inside Black Market Underground
Hours: 12 PM to 7 PM every day
Phone: 647.995.1465
Email: info@chippewar.com
RETURNS AND EXCHANGES
CHIPPEWAR sales are final, with two exceptions: items that arrive damaged or defective, and size exchanges.
You have 21 days from the day you receive the order to start a damage claim or a size exchange. After 21 days, we cannot offer a replacement, a size exchange, or store credit.
If an item arrives damaged or defective, email info@chippewar.com with your order number and photos. If we approve the claim, we will send a replacement or issue a store credit of equal value.
If you need a different size, email info@chippewar.com first and include your order number and the size you need. We will check whether that size is in stock. If it is not, you can choose another item of the same price or take a store credit of equal value. Do not mail the item back until we confirm.
To be eligible, the item must be unused and in the same condition you received it. Include your receipt or order number.
Once we receive the item and inspect it, we will email you to say we have it, and to confirm whether the exchange or store credit is approved. Store credit does not include the original shipping cost.
Return shipping: you are responsible for the cost of mailing the item back, the cost of sending a new size or replacement to you (we will email an invoice for that postage before we ship the new item), and any customs duties or taxes. Shipping charges are not refunded.
Mail returns to:
CHIPPEWAR NATION
256 Queen St W
Toronto, ON M5V 1Z8
Canada
Email us the tracking number if you have one.
Questions: info@chippewar.com
Accepted Payment Types
